My N5200 RouStor has been working perfectly until I updated to FW v2.00.18.4 from thecus.com today. It now boots up but doesn't recognise WAN or LAN and even worse my RAID. Rotating display reads: WAN N/A SYS FAN OK LINK Aggr: RAID NONE
I've gone through endless forums and support suggestions but nothing seems to work! I've tried a factory_test.sh along with FW2.00.18.4 or FW2.00.16 on a USB stick and booted the unit but nothing happened. Please help as a matter of urgency
I am having the exact same problem. I've tried everything from removing the disks, defaulting using the reset button (with and without disks in). I can't discover it with the setup wizard or ping the default IP address on either interface. HELP?!
I've finally had my problem resolved after weeks and weeks of nonsense. It took a DOM chip replacement. You need to contact thecus support and raise a ticket with them. If they don't respond - and they probably won't - I suggest you call the American support team on (909) 869-9110 they're really helpful.