N220 Installation Issues on Mac OSX 10.6

[fogwalker]

Hi. First post to this forum, so please be gentle with me.

My setup is a Mac Pro 2 x 2.8 Quad Core running Snow Leopard 10.6.3. I use a Netgear DG834 Router. The N220 has twin Seagate 750Gb SATA drives installed.

Try as I might, I cannot get the Utility wizard to run!! I've downloaded latest firmware and latest utility from Thecus, to no avail. Have re-set the NAS, re-insatlled Utility and still no joy!! Grrr!

The NAS lights up, I get a light on the router. I run the utility and it picks up the fact that the N220 is on the network. I then highlight the N220 (the only NAS I run) in the utility window and click next, which takes me to the next window, asking me if I want to use Set-Up assistant or some sort of back-up routine.

I choose the Set Up assistant, which then asks me if I want to do a one click installation or a manual one. Then...nada,zip,zich,diddly squat! No matter which option I choose, the system locks and I have to force quit. Have left it for 30 mins+ on both options and still nothing.

Have raised with Thecus tech support, who responded quickly, but only along the lines of "we don't really know much about Macs. Have you tried plugging the NAS directly into the computer?" Durhhh - why have I bought a NAS then???

If anyone out there can help, I would be your friend for life!! :-)

[misha]

Hi fogwalker,

Friend for life eh? wow what an offer... but I would settle for a piece of chocolate.

Anyway, Thecus support are suggesting to plug the NAS network cable directly into the MAC, to see if the setup software can communicate with it better without the router. Probably to cut out any problems with firewalls, etc.
The other thing they should have mentioned is what IP address to set you MAC network card to.

Once the utility has copied over the firmware, you can put the NAS back onto the router.

If the utility still fails, ask Thecus how to install the firmware via a USB key.

Hopefully one of these options work. If all options fail, ask Thecus to recommend one of their competitors that does support MAC clients, and wop them on the head with a smiley.

[sfalou]

Hi,
when installing the FW, did you check that the file udpr_flash exists in the same directory?

It is not binded with the newest utility 1.01.01 ... in the ZIP file

[fogwalker]

Thanks misha & sfalou. Went through numerous loops with Thecus support, including the ideas you put forward.

Turns out I'd got hold of the wrong Utility file!! Grr!!

Anyway, after realising this error (me, not Thecus support, despite telling them 3 times which Utility version I was using!) all became clear.

Thanks for your input anyway - all now hunky dory. :-)