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Post by pjetson on Sept 1, 2006 10:27:50 GMT 7
I posted a message via the web site about 24 hours ago, with no response. I have also posted messages via the web site in the past, also with no response.
How do I get technical support for my problem?
Peter
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Post by zendaver on Sept 1, 2006 15:44:10 GMT 7
Unfortunately, it's getting to be unheard of for a company to provide free competent technical support (in english) for something as complex as NAS. Especially to trouble shoot and diagnose problem cases. For example, Dell would just refer you to your Windows re-imaging CD. Your best bet is probably this board, but keep trying with Thecus too. Your reseller, maybe eaegis?, is another place to ask for support. When a storage solution leaves you in a lurch, it is understandable you want responsive support, but it doesn't appear that they're willing to do any hand holding. Sorry.  I'm trying to be hopeful that Thecus is diverting support effort to work the root causes and that they will soon release a firmware and manual update.  -ZenDaveR |
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