Can't wait to hear your input! What made you go with the 5200 rather than say a NV? I'm trying to decide now. I like the features of the 5200 and it is not much more than an NV. But I worry about the stability of the 5200 being new and all. File safety is more important than features to me.
Your reasons are valid, but I was willing to take the risk as far as newness is concerned. The 5 bay, the platform and the ease of upgrade got the better of me. Not to mention more RAID options the N5200 has and it being able to support 750GB drives. Definately a hand twister for me.
Post by markholthusen on Aug 5, 2006 8:58:32 GMT 7
Got my 5200 today im not network guy so I cant set the d**n thing up. And Thecus had non-existent tech support. Everything I read said you just plug this thing in. Nope, no matter what I try I cant get this devise to show up.
If your like me and you need storage but your not a network person then dont buy this.
It looks nice and the reviews are good but I have a 2000.00 paper weight right now, mines going back.
Hey ecaggiani, the way it looked like on the hexus review if your DHCP server hands out addresses to everyone then you n5200 should get an address. Then you launch the application provided and it should find the n5200.
Come on all you guys playing with your 5200... how's it going? Your thoughts on the product? Wish Tom's Hardware or others would get out some reviews on this thing! So far can't even download a users manual to look at!
I received my N5200 from eaegis.com yesterday. I was quite happy to see from the QA sheet that the 5 seagate 320GB hard drives that came bundled with the unit was preinstalled and configured ready to use out of the box. But to my surprise when I hooked it up and went "My Network Places" no shares where created. I thought 'hmmm' no big deal just log into the unit and create one as they might of deleted it after their "48 hour" QA testing. Well to my surprise I once again find no raid volume even created. I sent an email to eaegis concerning this and have got no reply as of yet.
Here is what I did:
Create a raid 5 volume with all 5 drives and chose 100% Data Percentage and 0% on Target USB Percentage and waited like 5 hours for it to complete. The raid seemed to be created as it showed "Healthy" but the file system for the raid was not created properly it would seem. It showed under "Data Capacity 0 MB / 0 MB (0.0%)" and under "Snapshot Capacity 0 MB / 1,217,112 MB (0.0%)". It would seem to me even when I told it 100% was to be allocated to data and none to snapshot it appears it's grabbed it all for itself. I have tried various combinations and the only one that seems close to even working is a 3 drive raid 5 and then it only allows for 99% on Data Percentage settings.
My question for thecus would be how could they release a firmware that is so obviously flawed? Why isn't the snapshot feature totally disabled if it's not even completed? And the big question is when can it be expected that a fixed firmware be released so we can use our expensive paperweights?
Not sure how eaegis.com QA allowed this kind of glaring problem get past them. I am still awaiting that answer from my email.
So my advice for someone looking to buy - wait until the firmware is fixed. It's obvious it was rushed out the door to get the product to market.
Darcym It seems, your emails never reached us, just sent an email to you requesting copies.
We are the only reseller that provides the extended service of testing and carryng out a final QA. We have been doing this for the last 14 months without any issues or complaints.
N5200- We got these units the earliest in the US, and in bid to get them to our customers, we rushed the barebone units out. The pre-installed drive units, did undergo installation and creation of RAID. The drives are tested and memory is tested. They were then shipped. It appears the firmware has issues, and looses the RAID, hence it seems as though the RAID was not created. The firmware has a problem with hlding the RAID. There is a new firmware update that is being worked on at Thecus that will resolve this, and other issues that have been reported to them.
We shall try and keep up with forum, so we can provide leverage to those who need help.
Darcym, we shall sent you a response to your email as soona s we get it.
I'm not disputing the quality of your past service. It was compliments from others that helped me to decide to spend the little extra on your company for some assurance I would receive a working product.
My intent wasn't to put your company on the spot in a public forum, But I see in hindsight I have. But please see this from the customers side of things. I still have not got a 5 drive raid volume created successfully with the 5 320GB seagate drives. I've done all the defaults, tried various different settings with the data percentage and usb target percentage and all fail.
What I did notice when I created the 3 drive raid 5 volume is it had 3 steps in the process: Constructing RAID, Formatting RAID, Building. When I try it with 5 drive raid 5 volume it only does to steps: Constructing RAID, Building. Hmm skips the format all together. So I am not sure what process your staff used to create the raid volume but that info would be appreciated.
Can you give us a bit of time table when this firmware fix will be available? 1 week, 2 week, month? Thecus has yet to respond to my tech support request. I'll fill the form out again on their site but I don't want to create duplicates that will just slow down the process for others.
BTW, I did receive your email this afternoon and did reply back and forwarded the sent message to you again. If that doesn't work I will PM you here with the email.
DarcyM Got your emails, and you are correct; we should have kept to our normal procedures and taken our time before shipping them out. Thank you for your feedback we have taken your comments on board, and will implement them. We tested all units by preparing the RAID and also tested the drives and memory. Unfortunately, we did not test for longer term as if we had, we would have caught the RAID being lost, after shutdown, and upon reboot.
We have contacted Thecus regading the issues at hand, and been informed that the updated firmware should be out next week or so. As far as our customers aree concerned, we do have an Intermediary fix that will help to resolve some of the issues. We have quite a list and as such we would kindly request our customers to email us to ensure we capture all in sundry. Please email email@example.com.