N3200 does not complete boot-up

[gavcol]

Hi,

I just bought an N3200 and 500gb drives for it (meager by some standards..... I know) but I was very excited and couldn't wait to get it going.

The setup :
>array auto built... fair enough
>when array build finished I installed the firmware from the supplied cd which is version # 1.0.00.1 (incidentally this version is not available on the Thecus site)
> I went through the configs and started to copy all data from my old N2100 to the N3200 (left it for a few hours)
> I went to check on it and noticed the N3200 had auto rebooted and was 34% through rebuilding the array again !!!!!
> I waited until the rebuild finished and found some data had been copied (but not all) so I went to copy the rest again and left it for a while.
>when I returned I saw the N3200 had apparently rebooted but had gotten stuck on the boot (according to the lcd screen)
>I left it for about 90 mins but with no change I had to pull the power plug as none of the buttons would work i.e. tried the power button etc
>now I try to boot it again and it hangs in the same spot. I have tried pulling the power & leaving overnight before turning it back on, I've tried booting without the hdds inside, and I've also tried the reset button on the back but nothing works.

The 2 lines of the LCD screen just shows the following:

uP Ver:010
Booting...


It seems my N3200 is now a new, funky looking paperweight. Any ideas ?? this is really frustrating. Thecus have dropped the ball here.

I've logged a support ticket but no response yet.

I have Western Digital WD5000AAKS drives

Thanks in advance for any help/advice

Gav

[penguin]

i got problem same u
now i send open ticket too and thecus support need me send conf.bin
file for anylis about 3-5 day if u have new infomation i'll told u

[penguin]

i think function raid backup (raid 1,5) have problem
but i try raid 0 it ok or.. maybe problem Hdd brand... bcoz i use WD same u i'm use WD2500KS

[gavcol]

penguin said:

i think function raid backup (raid 1,5) have problem
but i try raid 0 it ok or.. maybe problem Hdd brand... bcoz i use WD same u i'm use WD2500KS

I don't think it is the hdds because I have the same problem with the hdds removed. I should still be able to start/boot the unit

Gav

[jobro]

This problem occurs for me if the unit wasn't shutdown properly, and leaving it over night to rebuild the raid, allows the unit to finish booting.

[gavcol]

jobro said:

This problem occurs for me if the unit wasn't shutdown properly, and leaving it over night to rebuild the raid, allows the unit to finish booting.

thanks for the advice..... but if it was the raid rebuilding then wouldn't it show "Rebuilding" on the lcd.... as it has before already ?? though I guess it is initial release but you think they would have done at least some small amount of testing first.

I have already tried to leave it overnight without any result.
Maybe it's because I have 500gb drives it may take longer ??
What size are the drives you used when you left it overnight ??

Gav

[penguin]

i wait until moring still nothing..
i feel bad N3200 i think raid build function it basicly of product
but.. i don't know thecus have some testing ?
i still ticket resond the answer from thecus...

[jobro]

I am using 3 x 500gb seagate drives, i left mine for about 6 hours to complete the boot process after it crashed and shutdown.

It never said rebuilding RAID, just booting.

[gavcol]

I've left mine for the last 2 days without a result

The thecus support ticket was useless. Somewhere out of nowhere the guy tried to tell me the cause was due to flashing a corrupt firmware via a usb drive.

I had to repeatedly remind him that I used firmware on the cd they provided. then he tried to blame it on the power !!!

waste of time

RA and sent back... d**n annoying

[anton]

I have the same problem, the whole thing is flaky.

Sometime it sees the disks (3x750g), but most of the time it doesn't. When it does, it never stops building the raid (raid 5).

It did re-boot once, but normally it hangs.

It's got firmware version 1.0.00.1. Some people seem to have had more luck than I have, but perhaps with different firmware?

[vipecs]

Hi,

Me and a friend have a N3200 (firmware 1.0.00.1) + 3* Western Digital HDDs WD500ABYS and after some days it worked fine we had both the same issue than you :
uP Ver:010
Booting...

Thecus support answered it could be a HD Brand problem cause previously they had issues with Western Digital HDDs on other Thecus NAS.

So... what about you now guys? Did you find a solution?

Is coming back to the older firmware 1.0.00.0 resolve the issue?

Thanks for your Help!

[benkly]

Hi,

I thing its a brand problem. I got 3 Samsung 500gb and got no problems. And all the other posts with hd problems are WDs too. So I think it is a WD problem.

Benny.

[vipecs]

Thx Benny but it's a bad news because WD500ABYS are really good HDDs for 24/24h use...

Do you have firmware 1.0.00.1 ?

[benkly]

Yes, got the newer firmware and no problems with it. Copied allready over 400gb to it.

The NFS Server in the n3200 is the only thing thats buggy I think. Got a tvix 4100sh and when I connect over nfs it hangs after few seconds when a film is playing. Over samba all ok.

Benny.

[wiz]

maybe a stupid question, but where do you get the firmware 1.0.0.1? On the thecus site all I find is 1.0.0.0, and also on my cd.

Can anyone point out the difference between 1.0.0.0 and 1.0.0.1 and post a link?

tia,

Wiz